Thursday, July 22, 2010

Customer is King!

Nearly half a year since our shop first opened, the number of services we offer have increased to cater the various needs of our customers, all related to digital prints and printed media.

We started as a distributor of heat press machines, buttonpin maker, laminators, CISS/inks, photopapers and transfer papers. In order to support our business partners, it is appropriate that we know how to use our machines so we also provide services on heat press t-shirt printing, mugs and cap printing, buttonpins, keychains, ID and membership cards, and lamination. Our objective is to make sure that our business partners are well-trained before they even pull out their ordered machines.

After two weeks, we added another services in response to some customer's request. We added photoprinting, graphic layout services, and web design.

In anticipation to the May election, we added another service - silkscreen printing. We printed t-shirts for campaign activities. Silkscreen printing also came in handy when we started printing on ID lace when schools started their classes. This is alongside the PVC-based IDs that we produced. We serve schools as far as Baguio City and La Union.

Rizal street is abound with bridal shop and photography services just like Rivera street. To cater a chunk of this market, we also provide printing and design of wedding invitations, wedding tarpaulins, and souvenir items.

After 6 months of operation, we have steadily increased the number of our services in response to customer's needs and feedback. Our simple way of following an important principle - that Customer is King.

Our next project is to put up a 4-color station silkscreen printing and plastisol printing. This time in preparation to upcoming 2010 Barangay election. Hopefully, we will finish it on time as we're just fabricating the machine ourselves. Maybe we can share the design and how we constructed it.

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